Uncover your strengths and weaknesses
This Scorecard has been designed to show entrepreneurs, small business owners where to make improvements (operations, pricing, customer experience). It provides instant, actionable steps to fix issues.
About Us
We’re a Melbourne-based consultancy helping growing businesses get back control of day-to-day work.
Many small business owners reach a point where the business has grown, but the systems, processes and customer experience haven’t kept up. Everything feels manual, the team is busy, and customers sometimes fall through the cracks.
That’s where we help.
At Xperia, we work with business owners to simplify processes, reduce unnecessary costs, and improve the end-to-end customer experience. The business becomes easier to run and more profitable.
Research conducted by McKinsey (How medium-size enterprises can better manage sourcing, Sept 2023) highlights that process improvement will uplift a businesses financial performance.
“McKinsey’s research shows that many SMEs under-invest in process improvement — for example, in sourcing — which erodes margins because they can’t identify price variances. By improving these processes, they can drive meaningful cost savings.”
